Cooling Relief Neck Tube
How It Works
The Science of the Cool
This isn't the shock of an ice pack. PCM cools at just the right temperature - close to your skin's own - so it never jolts, never burns, and never feels harsh. It simply absorbs your heat, steadily, for up to 60 minutes at a time.
No dripping. No moisture. No frostbite risk - just safe, natural cooling that sits comfortably on your neck, lightweight and handsfree, for as long as you need it.
And because it's reusable, it performs the same way every single time - unlike ice packs or water-filled wraps that hit hard and fade fast, PCM works with your body, not against it.
Ready whenever you are. Pop it in the freezer for 20 minutes, the fridge for an hour, or a bowl of iced water if you're short on time - however it suits your day.
Looking after it is just as simple. A quick wipe with a soft, damp cloth after use, no harsh chemicals, and store it somewhere cool - freezer, fridge, or a dry spot out of the sun. That's all it asks of you.
Free Delivery & Our Guarantee
Your Cooling Relief Neck Tube is on its way as soon as you order - within 14 business days across Australia, and 10 business days for the USA, Canada, and the United Kingdom. You'll receive a tracking number as soon as it ships, so you always know exactly where it is.
And because we're confident, you'll feel the difference, you're covered by our 60-Day Feel the Difference Guarantee - if it's not everything we said it would be, we'll refund you in full. You can find our full returns policy here.
Immediate Cool When It Counts
Worn gently around your neck - one of the fastest cooling points on the body - it sends a signal that settles you all over: heart rate steadies, heat eases, tension starts to lift. That's your Vagus nerve at work, and it's the reason this sits here and nowhere else.
Just 20 minutes in the freezer (or pop it in the fridge or a bowl of iced water) and it's ready to go again.
Just quiet, reliable relief, every single time you reach for it.
Add to cart
One Tube. Cooling Balanced Relief
Heat that arrives without warning? Slip it on - cooling within seconds.
Tension headache creeping in before your next meeting? Slip it on.
Shoulders tight and wired after hours at your desk? Slip it on.
Mind still racing when all you want to do is switch off? Slip it on - and feel your nervous system finally start to settle.
From the mid-morning pressure build to the evening reset your body's been quietly asking for, the Cooling Relief Neck Tube meets you exactly where you are - cooling fast, calming deeper, and helping you feel like yourself again.
No side effects. No effort. Just relief, the moment you need it.
Add to cartOur Neck - The Fastest Cooling Point
Calms Your Nervous System
Reset and rebalance yourself in just 20 minutes? Yes, completely possible! Cooling activates the Vagus nerve, signaling your body to unwind, restoring your energy levels, leaving you refreshed and ready to embrace the rest of your day.
Bedtime Routine
Disrupted sleep is one of the most common struggles for anyone who overheats at night. Cooling your neck and head encourages the brain to release melatonin, the natural hormone responsible for regulating sleep. Make it part of your nightly routine today.
Cooling, Perfected by NASA
The phase-change gel, PCM, an advanced material originally pioneered by NASA, absorbs, stores and dissipates heat to keep your body consistently cool. Fast freezing in 20 minutes.
FAQ
Have questions? We have answers. Here are some of the most common ones.
How does the neck cooling tube actually work?
Inside, NASA-derived PCM (phase change material) absorbs your body heat and steadily releases cooling for up to 60 minutes, while the soft, flexible TPU outer layer sits safely against your skin — no condensation, no damp marks, just handsfree and comfortable, lasting cool.
How long does it stay cold?
The Neck Cooling Tubes stays cool anywhere to 60 + minutes depending on the temperature around you. When it warms up, simply pop it back into the freezer for a fast recharge.
Is it safe to use while sleeping at night?
Yes. As part of your nightly wind-down, the gentle cooling around your neck and head encourages your brain to release melatonin — your body's own sleep hormone — calming a busy mind and helping you fall asleep faster and wake feeling genuinely restored.
How do I make it really cold for the best results?
Freezer is the coldest by placing it flat in your freezer for 20 minutes or keep it in the coldest area for an even, long-lasting chill. Leaving it overnight gives the strongest cooling effect.
Also place in fridge or in iced water under 18 degrees celsius will freeze the neck tube as the PCM gel reacts to the cold.
Will it feel heavy or uncomfortable on my neck?
Not at all. It’s lightweight, flexible, and shaped to rest comfortably against your neck without digging in or slipping. Most women forget they’re even wearing it and its handsfree.
How does it work on calming my nervous system?
As the cooling reaches your vagus nerve, it sets off a quiet chain reaction — your nervous system begins to settle, your heart rate slows, and the weight of stress and anxiety starts to lift. What's left is a feeling of calm control: balanced, restored, and ready for whatever comes next.
How does the Feel the Difference 60 Day Guarantee work?
Refresh & Cool — Refund Policy
At Refresh & Cool, we are committed to delivering the highest quality products and ensuring your satisfaction. Please read our refund policies carefully to understand the conditions and processes for refunds. If you have any questions, feel free to contact us at: support@refreshandcool.com
1. Refund Eligibility
Refunds are available under the following conditions:
Feel the Difference, 60-Day Risk-Free Guarantee: If you don't feel the difference within 60 days of delivery, simply reach out to us via email for a full refund — and keep the product. There's nothing to send back and nothing to lose.
In some cases, we may ask for the product to be returned so our team can assess it for quality assurance purposes. If we request this, Refresh & Cool will cover the full cost of return shipping.
Defective Products: If your product arrives with a manufacturing defect, please notify us within 7 days of delivery to request a replacement sent to you.
Change of Mind: Refunds for change of mind are accepted if the product is unused, in its original packaging, and returned to us within 14 days of delivery. Return shipping costs will be the responsibility of the customer.
2. Non-Refundable Conditions
Refunds will not be provided in the following cases:
- Damage caused by misuse, product tampering, accidents, or neglect (e.g., exposure to extreme conditions, torn or damaged when removing product from packaging, improper cleaning or drying methods).
- Normal wear and tear, cosmetic damage including stains or fading.
- Returns initiated after the stated refund periods.
- Items not purchased directly from Refresh & Cool (e.g., third-party sellers).
3. Refund Process
To initiate a refund:
Contact Us: Email support@refreshandcool.com with
the subject line: "Refund Request - [Order Number]."
Provide Details: Include your name, order number, and a detailed explanation of your request. Attach relevant photos or documentation if applicable.
Return the Product (if required): If we request a return for quality assurance, we will provide the return address and cover the cost of return shipping. Please ensure the product is securely packaged to prevent damage during transit.
Processing Time: Once we receive the product (where applicable) and verify eligibility, we will process your refund within 7-10 business days.
4. Refund Method
Refunds will be issued to the original payment method used at checkout. Please note that processing times may vary depending on your financial institution.
5. Additional Information
Shipping Costs: Refunds include the cost of the product only. Initial shipping fees are non-refundable unless the refund is due to a mistake on our part (e.g., defective product, wrong item delivered).
Exchanges: If you prefer an exchange instead of a refund, please let us know during your request.
12-Month Warranty: In addition to our 60-day satisfaction guarantee, all Cooling Relief Neck Tubes come with a 12-month warranty against manufacturing defects.
Contact Us
If you have any questions or need assistance with a refund, don't hesitate to reach out to our support team:
Email: support@refreshandcool.com
Thank you for choosing Refresh & Cool. We value your trust and strive to provide the best experience for your comfort and peace of mind.
