FAQs
Dealing with heat, fatigue, tension headaches or restless nights shouldn't be complicated - and finding the right solution shouldn't be either. Our FAQ page is designed to give you quick, straightforward answers about the Neck Cooling Tube, how it works, and how it can help you feel cooler, calmer, and more comfortable in your everyday life. On our product page you'll find answers to the questions we hear most often, so you can shop with confidence and get back to feeling like yourself.
Orders
How do I place an order on your website?
To place an order, simply select the product you wish to purchase, choose the desired quantity, and add it to your cart. Then proceed to checkout, where you can enter your shipping and payment information.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and other secure online payment options, including AfterPay.
How long does it take for my order to arrive?
Orders are usually processed within 1-2 Days and based on where you are located are delivered within 5 -12 business days within the Australia and 8-15 business days internationally.
How do I track my order?
You will receive a tracking number by email once your order has been shipped. You can use this number to track the status of your shipment on our order tracking page.
What is your Return Policy?
REFRESH BEDDING RETURN POLICY
At Refresh Bedding, we are committed to delivering the highest quality products and ensuring your satisfaction. Please read our refund policies carefully to understand the conditions and processes for refunds. If you have any questions, feel free to contact us at refreshbedding@outlook.com.
1. Refund Eligibility
Refunds are available under the following conditions:
30-Day Satisfaction Guarantee: If you're not completely satisfied with your Refresh ThermalCool Pillow or Serene Pillow Fragrance within 30 days of delivery, you may return it for a full refund.
Defective Products: If your product arrives with a manufacturing defect, please notify us within 7 days of delivery to request a refund.
Wrong item Delivered: If you receive the incorrect product, we will arrange a replacement or a full refund.
Change of Mind: Refunds for change of mind are accepted if the product is unused, in its original packaging, and returned to us within 14 days of delivery. Return shipping costs will be the responsibility of the customer.
2. Non-Refundable Conditions
Refunds will not be provided in the following cases:
Damage caused by misuse, product tampering, accidents, or neglect (e.g., exposure to extreme conditions, Torn or damaged when removing product from packaging, improper cleaning or drying methods).
Normal wear and tear, cosmetic damage including stains or fading.
Returns initiated after the stated refund periods.
Items not purchased directly from Refresh Bedding (e.g., third-party sellers).
3. Refund Process
To initiate a refund:
Contact Us:
Email: refreshbedding@outlook.com with the subject line: "Refund Request - [Order Number]."
Provide Details: Include your name, order number, and a detailed explanation of your request. Attach relevant photos or documentation if applicable.
Return the Product (if required): If requested, return the item to the provided address. Ensure the product is securely packaged to prevent damage during transit.
Processing Time: Once we receive the product and verify the eligibility, we will process your refund within 7-10 business days.
4. Refund Method
Refunds will be issued to the original payment method used at checkout. Please note that processing times may vary depending on your financial institution.
5. Additional Information
Shipping Costs: Refunds include the cost of the product only. Initial shipping fees are non-refundable unless the refund is due to a mistake on our part (e.g., defective product, wrong item delivered).
Exchanges: If you prefer an exchange instead of a refund, please let us know during your request.
12-Month Warranty: In addition to our 30-day satisfaction guarantee, all Refresh ThermalCool Pillows come with a 12-month warranty against manufacturing defects.
Contact Us
If you have any questions or need assistance with a refund,
don't hesitate to reach out to our support team:
Email: refreshbedding@outlook.com
Thank you for choosing Refresh Bedding. We value our trust and strive to provide the best experience for your comfort and peace
of mind!
Shipping
How much does shipping cost?
Shipping costs may vary depending on the size of the order and the shipping destination. You can see the shipping cost for your order during checkout before completing the purchase.
Can I change the shipping address for my order after it has been placed?
If you need to change the shipping address for your order, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee that changes can be made after the order has been processed.